Born from a love of food and a dedication to exceptional service, Nani's has been a cherished part of London's culinary scene since 1972. We're dedicated to bringing you flavours that excite, with fresh ingredients and authentic recipes that leave a lasting impression.

We respect your privacy and are committed to protecting your personal information. We collect personal and order-related information only when you place an order, contact us, or use our website. This information is used solely to process orders, manage payments, provide deliveries, and improve our services. We do not sell or share your personal data with third parties, except where required to fulfill services or comply with legal obligations. We take reasonable measures to protect your data, but absolute security cannot be guaranteed.

COMPLAINTS

In the unfortunate instance that you may have a complaint relating to our service or food, this must be submitted to us in writing within 12 hours of the order or event. Please retain any food items that have not met your expectations, as these must be returned to us to allow a full investigation of the matter.

CANCELLATIONS

We understand that sometimes there may be a need to cancel an order. If you need to cancel, we require as much notice as possible, at least 24 hours. All food is prepared fresh on the day of delivery. If you are able to contact us before your food is prepared, we will be able to cancel your order without charge. However, if the food has already been prepared, a full charge will apply.

PRICES

All our menu prices exclude VAT. VAT will be charged where applicable in keeping with current VAT regulations.

PAYMENT

We require all first orders from any new client / company to be settled in advance by credit/debit card or BACS transfer. Following successful completion of your first order, we will be happy to set up a credit account.

Please speak to our sales team on 0207 637 1394 for further details.

Standard payment terms for credit accounts are 30 days from invoice date.

BACS Payments should be made to:

METRO BANK

Company name: MZPZ TRADING T/A NANIS

IBAN: GB16MYMB23058054280653

Sort code: 23-05-80

Account number: 54280653

Please send remittance advice to food@nanis.co.uk

COLLECTIONS

All collections of plates, platters etc are made the following working day unless a same day collection is requested.

Clients need to ensure all items are ready for collection at a central point.

LOSS AND DAMAGES

The company does not accept responsibility for personal property of the client or event guests and is left at the owners’ risk.

LIABILITY

The company is not liable for any failure to provide any services due to any cause beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. The company cannot be held responsible for late deliveries out of our control which include traffic, act of God, governmental act, war, fire, flood, explosion or civil commotion. We will however keep the customer informed on any estimated late arrival of goods and services.

HIRING/LOANING EQUIMENT FROM US

From time-to-time customers may hire or loan catering equipment from us, during the period of the hire/loan the customer has the responsibility to use the equipment for its intended purpose and keep the equipment in a safe location until it can be collected by Nanis. Any losses or damage caused will be charged at the full replacement cost.

DELIVERY

Our standard delivery areas are within Central London (W1, WWC1, SE1, SW1. EC1, and EC2). Currently, our delivery charge is £15.00.

For 'Delivery To Address" orders must be placed by 3:00 PM UK time for next-day delivery. We make every effort to deliver your order on time, but due to unforeseen circumstances, unwanted delays may occur.